FAQs
Q: What materials are used in DEN'O Silver jewelry?
A: DEN'O Silver jewelry is handcrafted from 925 sterling silver and features high-quality natural gemstones including Turquoise, pearl, opal, onyx, zircon, garnet and more.
Q: Are the products suitable for sensitive skin?
A: Yes, all our jewelry is hypoallergenic and nickel-free, making it suitable for individuals with sensitive skin or metal allergies.
Q: What kind of designs can I expect from DEN'O Silver?
A: Our collection offers a wide variety of timeless designs and styles, combining ethnic motifs of the Middle East and medieval Europe. You'll find both floral and geometric ornaments, perfect for expressing your personal style.
Q: What about the pricing of the products?
A: DEN'O Silver offers a range of pricing to suit various budgets. We believe in providing access to high-quality jewelry at budget-friendly prices.
Q: Is there any warranty or guarantee on the jewelry?
A: Yes, DEN'O Silver offers a 1-year warranty for peace of mind and a 30-day money-back guarantee for hassle-free returns and exchanges.
Q: How do I know that the jewelry is authentic and of high quality?
A: We understand the concerns about online jewelry quality and authenticity. Our pieces are uniquely crafted with exceptional attention to detail, ensuring both quality and authenticity. You can trust that you're receiving genuine sterling silver and natural gemstones. Also, We have a registered certificate with the Centre of Competence Hallmark Control.
Q: Can I return or exchange an item if I'm not satisfied?
A: Absolutely! We offer a 30-day money-back guarantee for hassle-free returns and exchanges. Your satisfaction is our priority.
Q: I've had negative experiences with online jewelry shopping in the past. How is DEN'O Silver different?
A: At DEN'O Silver, we are committed to providing unique statement pieces with intricate details, affordable pricing, and customer-friendly policies. We understand the frustration with mass-produced designs and the struggle to find unique and high-quality jewelry online. We are here to offer you a trustworthy and satisfying shopping experience.
Q: How do I take care of my DEN'O Silver jewelry?
A: To keep your jewelry looking its best, avoid exposure to harsh chemicals and clean it with a soft cloth. For more details you can read our dedicated blog post: https://deno-silver.com/en/blogs/articles/sparkling-silver-tips-for-cleaning-and-restoring-your-jewelry
Q: How can I get in touch with customer service?
A: Our customer service team is here to assist you! You can contact us via email at contact@denosilver.com or through our Contact Us page.